Patient Rights

Empowering Healthcare – Your Rights, Your Responsibilities, Our Commitment

At Care24.ae, we believe in creating a healthcare experience built on trust, respect and collaboration. This page outlines your rights and responsibilities as a patient.

Patient Rights

  • Right To Respect
    Every patient has the right to respect, compassion and professionalism, regardless of their age, gender, ethnicity and/or medical condition.
  • Right To Privacy
    Your personal & medical information will be kept confidential and shared only with authorized personnel as per applicable laws.
  • Right To Informed Consent
    You (the patient) have the right to receive accurate, complete and clear information about your treatment options and the right to give or withhold consent accordingly.
  • Right To Access Care
    You have the right to timely and appropriate medical care tailored to your needs.
  • Right To Ask Questions
    You have the right to inquire about your diagnosis, treatment or services and receive transparent and comprehensive answers.
  • Right To Refusal
    You have the right to refuse recommended treatment, understanding the potential consequences of such decisions, such consequences will be informed by our healthcare provider.
  • Right To Safety
    You have the right to receive medical care in a safe, hygienic and private environment (your home, hotel, office or any other place you opt for) delivered by a DHA qualified professional.
  • Right To Know Your Healthcare Provider
    You have the right to know the identity, nationality, specialty and qualifications of your healthcare provider (doctor, nurse).
  • Right To Interpreter Service
    In case of a language barrier, you have the right to an interpreter or a translator.
  • Right To Assistance
    Based on your health condition, you have the right to be assisted by a family member, guardian or any other personal nurse during treatment.

Patient Responsibilities

  • Respect Healthcare Providers
    Patients are required to treat medical staff and other professionals with respect and courtesy during all interactions.
  • To Provide Accurate Information
    Patients are responsible for sharing their accurate and complete information including medical history, previous treatments and personal information with healthcare providers.
  • Follow Medical Advice
    Patients are responsible to adhere to prescribed treatments, medications and care plans to ensure recovery and bets outcomes.
  • Undertake Financial Obligations
    Patients are responsible for understanding and undertaking the costs of services and settling payments promptly.
  • Communicate Concerns
    Patients and attendants should communicate openly about any issues, doubts or discomfort regarding their treatment.
  • Maintain Schedules
    Patients are expected to be punctual for scheduled appointments and notify concerned healthcare provider in advance if unable to attend.
  • Follow Safety Guidelines
    Patients should comply with the safety measures advised by the healthcare providers to protect themselves and others.